TranqWell Senior Health Management Platform
Effective Date: March 10, 2026
Website: www.tranqwell.ca
1. Introduction
TranqWell Inc. ("TranqWell", "we", "us", or "our") is committed to protecting the privacy, dignity, and confidentiality of the personal and health information of all individuals who use our remote senior health care management platform (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access our services through our website at www.tranqwell.ca, our mobile application, or any associated services (collectively, the "Services").
Our Platform is specifically designed to support remote health care management for seniors, including online check-in processes, video consultations, care plan management, and progress monitoring. Because our Services involve the collection and processing of highly sensitive personal health information ("PHI"), we hold ourselves to the highest standards of privacy protection.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Scope and Applicable Law
This Privacy Policy applies to:
- Senior users ("Clients") receiving care through the Platform
- Family members, caregivers, and authorized representatives who access the Platform on behalf of a Client
- Healthcare providers, care coordinators, and clinical staff who use the Platform to deliver services
- Any visitor to our website at www.tranqwell.ca
TranqWell operates in Canada and complies with the following legislation:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Applicable provincial health privacy legislation, including PHIPA in Ontario
- Canada's Anti-Spam Legislation (CASL)
- Applicable provisions of the Canadian Digital Charter
Where TranqWell services are accessed by users outside Canada, we will make reasonable efforts to comply with applicable local privacy laws.
3. Information We Collect
3.1 Personal Identification Information
We collect personal information necessary to create and maintain your account and deliver our Services, including:
- Full name, date of birth, and gender
- Contact details including home address, email address, and telephone numbers
- Government-issued identification numbers where required for verification purposes
- Emergency contact names and relationships
- Profile photographs (optional)
3.2 Personal Health Information (PHI)
As a health platform, we collect and process sensitive health information, which may include:
- Medical history, diagnoses, and conditions
- Current medications, dosages, and treatment plans
- Care plans created and managed by healthcare providers
- Check-in responses, symptom reports, and wellness questionnaire data
- Vital signs and health metrics entered or transmitted through the Platform
- Notes and observations made by care coordinators and clinicians
- Appointment history and upcoming care schedules
- Cognitive and functional assessment results
3.3 Video and Communication Data
To facilitate our remote care services, we collect:
- Video call recordings (only where explicit consent is obtained from all participants)
- Audio recordings of consultations where consent is provided
- Text-based messages and communications exchanged through the Platform
- Session metadata including duration, date, time, and participants
3.4 Technical and Usage Data
We automatically collect certain technical data when you use our Services:
- IP address, device type, operating system, and browser information
- Log data including pages visited, features accessed, and time spent on the Platform
- Cookie data and similar tracking technologies (see Section 9)
- Crash reports and diagnostic data used to improve Platform performance
3.5 Data Collected from Third Parties
With appropriate consent and authorization, we may receive information from:
- Referring healthcare organizations, hospitals, or clinics
- Third-party health monitoring devices (e.g., wearables, remote monitoring equipment)
- Pharmacies or drug information databases, for medication management features
- Insurance providers or government health programs where applicable
4. How We Use Your Information
TranqWell uses collected information solely for legitimate, specified purposes, including:
4.1 Delivering and Managing Care Services
- Facilitating remote check-in processes and wellness monitoring
- Enabling video consultations between clients and healthcare providers
- Creating, updating, and tracking individualized care plans
- Sending care reminders, appointment notifications, and follow-up prompts
- Coordinating communication between care team members and family contacts
4.2 Safety and Risk Management
- Identifying and escalating urgent health concerns flagged through check-ins or monitoring
- Alerting designated emergency contacts or care providers in the event of a health alert
- Maintaining audit trails to support continuity of care and accountability
4.3 Platform Improvement and Research
- Analyzing aggregated, de-identified data to improve the quality and effectiveness of our Platform
- Conducting internal research and quality assurance activities
- Developing new features and services to better serve senior health needs
4.4 Legal and Regulatory Compliance
- Meeting our obligations under applicable health privacy legislation
- Responding to lawful requests from regulatory authorities or law enforcement
- Resolving disputes and enforcing our agreements
Last Updated: March 10, 2026
TranqWell Inc. | www.tranqwell.ca
