FAQ

TranqWell’s virtual care works by connecting seniors with healthcare providers through secure online platforms or apps. Seniors can schedule appointments, have video consultations, receive medication reminders, monitor vital signs, and access educational resources for managing their health. It provides convenient and timely healthcare services from the comfort of their own homes.

Senior virtual care can provide a range of healthcare services, including primary care consultations, specialist consultations, medication management, chronic disease management, mental health support, preventive care, and health education. It aims to address various healthcare needs of seniors in a remote and accessible manner.

TranqWell’s virtual care platform prioritize the security and privacy of patient information. We adhere to strict data protection standards, and encrypted communication channels, and comply with healthcare regulations such as HIPAA (Health Insurance Portability and Accountability Act). These measures ensure that personal health information remains confidential and secure.

To access our virtual care services, seniors typically need a smartphone, tablet, or computer with internet access.

While virtual care can offer convenient and accessible care services, it may not completely replace in-person caregiving visits, especially for certain health and care-related needs. However, virtual care can significantly increase the frequency of daily check-ins and provide ongoing remote support and monitoring for seniors' care and mental well-being.

Seniors can access our virtual care services by contacting us or through our affiliated care partners or insurance providers. Our virtual care platforms have user-friendly interfaces and support staff available to guide seniors through the registration and appointment scheduling process.

Virtual care services are becoming increasingly covered by insurance plans. It's important for seniors to check with their insurance provider to determine the extent of coverage for virtual care consultations and related services. Many providers now recognize the value and cost-effectiveness of virtual care, leading to expanded coverage options.

Yes, family members or in-person caregivers can participate in virtual care appointments with the consent of the senior patient. Virtual care platforms often provide features that allow multiple participants to join a consultation, enabling family members or caregivers to provide support, ask questions, and stay informed about the senior's healthcare.

Our virtual care can significantly improve the quality of life for seniors by providing them with easier access to healthcare, reducing travel and waiting times, enabling regular monitoring of care and wellness conditions, and promoting early intervention. It allows seniors to stay connected with their care providers, family members, and referrals needed. Seniors can also receive personalized virtual care daily, and actively participate in managing their health from the comfort of their own homes.